Terms and Conditions

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1. Our contract

All bookings are made with FunkyExperiences (us/we). By making a booking, the traveler (you) is deemed to have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those in your booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made in writing by and under the authority of FunkyExperiences .

2. Pricing and payments

2.1 Pricing

a) Prices and exchange rates — Prices are correct at the time of quoting, converted at the prevailing foreign exchange rate as set by FunkyExperiences  The rate will float on a daily basis in line with international currency movements.

b) Price changes — The prices appearing on the website are the current rates and can change without notice. Once a traveler has booked an FunkyExperiences tour, the traveler will not be required to pay any difference in the event of a price increase. FunkyExperiences will not refund the balance of any price reduction.

c) Per tour — All prices listed are on a per tour basis unless otherwise stated.

d) Inclusions — Prices include a FunkyExperiences approved guide for three hours.

e) Exclusions — Prices do not include:

1. Tips and gratuities — If you are happy with the services provided by FunkyExperiences, a tip — though not compulsory — is appropriate. While it may not be customary to you, it is of great significance to those who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many  destinations. Please consider this when budgeting for your extra expenses on your tour.
2. Items of a personal nature — These may include snacks, meals, and drinks not outlined as an inclusion in the inclusions section of the tour description.
3. Baggage and personal insurance — It is highly recommended that each traveler obtain adequate insurance for their travels, including for the FunkyExperiences tour they have booked.
4. Local taxes and fees — Unless otherwise stated, the price does not include any local taxes or fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges, or international transportation tax.
5. Admissions, transportation, food, drink, etc - Unless otherwise stated, the price of the tour does not include admission to museums or attractions, transportation to, from or during the tour, and any food or drink that is part of the custom tour.

2.2 Payment

a) Credit cards — FunkyExperiences accepts the following credit cards for payment:

1. Visa
2. Mastercard
3. American Express

b) Credit card service fee — FunkyExperiences does not charge travelers a service fee on credit card payments. Some banks have been known charge their customers a small fee for what they see as an international transaction. Please check with your bank prior to purchase if this will affect your payment.

c) Payment due — Full payment is required at the time of booking. Payment for private tours is due upon confirmation of tour itinerary.

3. Cancellations/no-shows and amendments to bookings

3.1 Cancellations by the traveler

a) Cancellation fees – Cancellation fees may apply to any cancellations by the traveler of a service provided by FunkyExperiences  Unless otherwise specified, the cancellation policy is as follows:

1. Cancellations made more than 48 hours prior to travel receive a full refund;
2. Cancellations made 48 hours or less prior to travel require the traveler to pay for the tour in full, and no refund will be issued.

b) Unused portions of tours - No refund is provided for any unused portion of a tour, including the entire tour in the event a traveler does not commence at the designated start point of the tour.

3.2 Cancellations by FunkyExperiences

We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or, alternatively, receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.

3.3 Amendments to bookings by the traveler

a) If a traveler wishes to amend an existing booking, the original booking must be cancelled and a new booking made. Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply (refer to 3.1 Cancellations by the traveler).

3.4 Amendments to itineraries by FunkyExperiences

While we endeavor to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for tour is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.

4. Confirmation and vouchers

a) Confirmation — Upon receipt of full payment, FunkyExperiences will issue a voucher via email for the booked tour.

b) Voucher — The lead traveler must present the original voucher issued by FunkyExperiences at the start of the tour. FunkyExperiences reserves the right to refuse service to any travelers not able to provide their voucher to their guide at the beginning of the tour.  

5. Your FunkyExperiences tour

5.1 Traveler confirmation

We recommend the lead traveler contact the FunkyExperiences 24 hours prior to the start of their tour to confirm the tour departure. The contact information is available on the voucher provided.

5.2 Timeliness

Travelers must adhere to the start time set out in the product information on their voucher. We start on time, so please allow enough time to be at the start point before your official start time on your voucher. If you know you are going to be late, please contact us on the phone number on your voucher and we'll do our best to help you catch up. If a traveler hasn't arrived on time and without any contact, FunkyExperiences will consider the traveler to be a "no show" and the tour will start without them and no refund will be provided. The following start point(s) are outlined in the tour information and on the confirmation voucher: 

1. Pick-up — If a pick-up is included in the tour, the times the service will be provided are listed in the product information and on the voucher (for example, 8.30 to 9.00am). The traveler should wait in the lobby of their pick-up point during the designated pick-up times. 
2. Meeting point — If a meeting point is set for the tour, one time will be set as the start time (for example, 8.30am). The traveler should be waiting at the designated start point at the designated start time. It is recommended that you arrive at least 10 minutes prior to the start of the tour. 

5.3 Your responsibility

The traveler making the booking is responsible for their own and their party’s actions. If FunkyExperiences deems you or your party’s actions to cause danger to other travelers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, FunkyExperiences can reserve the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

5.4 Acceptance of risk

You acknowledge that your tour may involve a degree of personal risk. You may be visiting places where the political, cultural, and geographical attributes present dangers and physical challenges greater than those present in your daily life. We use information from government foreign departments and reports from our own contacts in assessing whether an tour should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

6. Information accuracy

The lead traveler is responsible for providing accurate information during the booking process. FunkyExperiences reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to): 

1. Traveler name(s) 
2. Hotel (pick-up) details 
3. Email address 

7. Age and health requirements

a) Age requirements — All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveler under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. For tours featuring alcohol, travelers may be required to show proof of age of majority.

b) Health requirements — Some of our trips can be physically demanding and travelers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate. All our tours specify a physical rating, which is to be used as a guideline for gauging whether a tour is appropriate for your fitness level.

8. Travel insurance

It is a requirement that all travelers doing a FunkyExperiences tour have valid and comprehensive travel insurance. FunkyExperiences cannot be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.

9. Passports and visas

Unless travelling domestically, travelers must carry a valid passport and have obtained the appropriate visas when travelling with FunkyExperiences. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is the traveler's responsibility to ensure that you are in possession of the correct visas for your holiday. FunkyExperiences cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.

10. Complaints

Should you have a complaint about your FunkyExperiences tour, we urge you to discuss this at the time with the FunkyExperiences team at tours@funkyexperiences.com . In the event you wish to complain further, please contact FunkyExperiences in writing within 30 days or travel. Complaints received outside this timeframe will not be considered.

11. Photos and marketing

You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

12. Terms of use

a) By using funkyExperiences.com, the traveler agrees to be bound by the conditions outlined in these terms and conditions.  

b) By engaging with FunkyExperiences, the traveler agrees to do so for lawful purposes only.  

c) When engaging with FunkyExperiences, the traveler agrees to do so for personal purposes and not for their own personal commercial gain and will not enter into or provide fraudulent requests or information to FunkyExperiences.

13. Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of your tour or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate your tour.

14. Disclaimers and limitations of liability

a) FunkyExperiences shall not be liable for injury, damage, loss, accident, delay, or irregularity, liability, or expense to person or property.

b) FunkyExperiences accepts no responsibility for any sickness, acts of crime, labour disputes, government actions, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control.

c) FunkyExperiences maintains information that is accurate to the best of our knowledge; however, does not warrant that content and information provided on funkyExperiences.com will be without error and that functionality of the websites uninterrupted or without error.

d) FunkyExperiences will not accept responsibility or liability for any traveler who contravenes any law or regulation of any country visited.

15. Indemnification

You agree to defend and indemnify FunkyExperiences from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees brought by third parties as a result of:

a) Your breach of this agreement or documents referenced in this agreement;

b) Your violation of any law or the rights of a third party; and/or

c) Your use of this website

16. Severability

In the event that any term or condition contained here is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

17. Registered address

PO Box 8366, Long Island City, NY, 11101

18. Updating of terms and conditions

FunkyExperiences reserves the right to update and/or alter these terms and conditions at any time. The latest terms and conditions can always be found on the SarahFunky website sarahfunky.com and will supersede any previous versions.